Question: Which bank amongst the following has recently introduced Artificial Intelligence Chat Assistant ‘Sia’ (SIA)?
(a) SBI
(b) PNB
(c) ICICI Bank
(d) Canara Bank
Answer: (a)
Related Facts:
- On September 25, 2017, Public Sector Bank State Bank of India (SBI) introduced a chat assistant named ‘SBI Intelligent Assistant’ (SIA) to address customers enquires like a bank representative.
- This chat assistant will be available on mobile, IVR, SNS and social media platforms.
- ‘Sia’ also works in regional languages.
- Developed by Payjo, an artificial intelligence (AI) banking platform, “SIA” is equipped to handle nearly 10,000 enquiries per second or 864 million in a day — which is nearly 25 per cent of the queries processed by Google each day.
Reference:
http://timesofindia.indiatimes.com/business/india-business/sbi-launches-chatbot-to-help-customers-in-banking-activities/articleshow/60827414.cms
http://www.business-standard.com/article/news-ians/sbi-introduces-ai-based-chat-assistant-117092500560_1.html
http://www.financialexpress.com/industry/banking-finance/sbi-turns-to-artificial-intelligence-powered-chat-assistant-here-is-what-you-get/870752/