Question : IBM and IOCL collaboration would transform the customer experience for millions of Indian Oil customers. Which one of the following is a resultant of this collaboration ?
(a) IndianOil ONE mobile app & portal
(b) IndianOil FAST mobile app
(c) IndianOil FIRST mobile app
(d) IndianOil QUICK mobile app
Answer (a)
Related facts
- IBM and IOCL has recently(October 2020) collaborated for digital services.
- IBM and IOCL collaboration would transform the customer experience for millions of Indian Oil customers.
- The resultant of this collaboration is – IndianOil ONE mobile app & portal.
- Around 12,400 IOCL distributors covering about 130 million consumers can now use this app & portal.
ePIC
- The Indian Oil One mobile app & portal are part of IndianOil’s Project ePIC, an integrated platform for Customer Relationship Management (CRM) and Distribution Management System (DMS),developed by IBM Services.
- This platform ensures real-time updates to inventory, orders, invoices, thereby reducing the time to order fulfillment.
By — Pankaj Pandey.
Link:
https://in.newsroom.ibm.com/2020-10-29-IOCL-achieves-digital-transformation-milestone-with-IBM