Question: Which of the following institution has launched the ambitious ’e-nivaran’ facility for online redressal of taxpayers’ grievances related to refunds, ITRs and PAN among others as part of its initiative to reduce instances of harassment of the public when it comes to complaints related to the I-T department?
(a) Central Board of Direct Taxes(CBDT)
(b) SEBI
(c) Revenue Department
(d) Ministry of Finance
Ans: (a)
Related facts:
- On 8 September 2016 CBDT has launched the ambitious ’e-nivaran’ facility for online redressal of taxpayers’ grievances related to refunds, ITRs and PAN among others as part of its initiative to reduce instances of harassment of the public when it comes to complaints related to the I-T department.
- The ‘e-nivaran’ (electronic resolution) link has recently been activated on the e-filing portal of the department – https://incometaxindiaefiling.gov.in.
- With the help of this taxpayers can register their complaints through their personal computer systems and receive a special PIN number on their registered mobile and email, as their unique number to keep track of the issue.
- ‘e-nivaran’ will work on the lines of the internet-based Income Tax Returns (ITRs) filing system and taxpayers can register all complaints related to delay in refunds, filing of e-returns, Tax Deducted at Source (TDS), PAN issues, and those pertaining to their Assessing Officer (AO).
- The ‘e-nivaran’ form is also expected to be provided at the Aaykar Sampark Kendras (ASK) (tax facilitation centre), located in over 300 cities, in a physical form which will later fed into the system by tax officials.
- Once the grievance is registered, the system will also issue an acknowledgment number which can be quoted by the taxpayer for all his future communications with the taxman and also to track the progress of the complaint.
- The Central Board of Direct Taxes (CBDT) is a part of Department of Revenue in the Ministry of Finance.
- It is a statutory authority functioning under the Central Board of Revenue Act, 1963.
- The Central Board of Revenue as the Department apex body charged with the administration of taxes came into existence as a result of the Central Board of Revenue Act, 1924.
- Initially the Board was in charge of both direct and indirect taxes.
Reference:
http://www.thehindubusinessline.com/economy/policy/govt-launches-enivaran-to-resolve-it-grievances/article9086087.ece
http://economictimes.indiatimes.com/wealth/tax/cbdt-launches-e-nivaran-facility-to-resolve-income-tax-grievances/articleshow/54187291.cms
http://indianexpress.com/article/business/banking-and-finance/cbdt-launches-online-nivaran-to-resolve-i-t-grievances-3020676/