Question- What are the levels of mechanism for redressal of consumer grievances under Consumer Protection Act, 1986?
(a) District Fora
(b) State Consumer Disputes Redressal Commission
(c) National Consumer Disputes Redressal Commission
(d) All of the Above
Answer- (d)
Related Fact:
- Consumer Protection Act, 1986 provides a three tier quasi-judicial mechanism for redressal consumer grievances.
- The three levels of mechanism are District Fora at District level, State Consumer Disputes Redressal Commission at State and National Consumer Disputes Redressal Commission at Centre.
- The Act also provides National Consumer Helpline (NCH) partnered with around 250 companies for redressal of consumer grievances where consumers can lodge complaints.
- The bureau of Indian Standards has been established under Bureau of Indian Standards Act, 1986 for standardization, marking and quality certification of goods.
- The Bureau can grant, renew, suspend or cancel license on activities illegal to the Act.
- Notably, a new Consumer Protection Bill having a numbers of provisions regarding consumer grievance redressal mechanism has been introduced in Lok Sabha.
- National Consumer Day is celebrated on 24th December of every year.
Reference:
http://pib.nic.in/newsite/PrintRelease.aspx?relid=169223