Question: Name the portal and mobile app launched by Civil Aviation Ministery as an initiative to offer convenient and hassle-free air travel experience?
(a) AirServices
(b) AirSewa
(c) AirSaral
(d) None of the above
Ans: (b)
Related facts:
- On 25 November 2016 Minister of Civil Aviation Ashok Gajpathi Raju launched the AirSewa portal and mobile app as an initiative to offer convenient and hassle-free air travel experience.
- The portal will act as one Stop Solution For Hassle Free Air Travel.
- The initiative will operate through an interactive web portal as well as a mobile app for both android and iOS platforms.
- The portal includes a mechanism for grievance redressal, back office operations for grievance handling, flight status, schedule and airport information.
- AirSewa portal and app is an attempt to provide a systematic approach to redress passenger grievances.
- Nodal officers have been selected for all stakeholder agencies, who will address the grievance in a time bound manner.
- Each grievance shared will be directed to the responsible nodal agency for resolution based on the grievance category chosen by the complainant.
Reference:
http://pib.nic.in/newsite/PrintRelease.aspx?relid=154379
http://www.ndtv.com/india-news/airsewa-portal-launched-for-hassle-free-air-travel-1630347
http://www.hindustantimes.com/india-news/govt-launches-airsewa-website-and-app-to-track-flights-register-complaints/story-yVa2GPH1JKNad14eInSfvN.html