National Workshop on CPGRAMS Reforms

Question: Who presided the National Workshop on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) Reforms, organized by Department of Administrative Reforms and Public Grievances (DARPG) on November 5, 2019?
(a) Narendra Modi
(b) Prakash Javdekar
(c) Amit Shah
(d) Dr. Jitendra Singh
Answer: (d)
Related facts:
  • The MoS Dr Jitendra Singh addressed the National Workshop on Centralised Public Grievance Redress and Monitoring System (CPGRAMS) Reforms, organized by Department of Administrative Reforms and Public Grievances (DARPG), Ministry of Personnel, Public Grievances and Pensions on 05 November 2019. 
  • During the event, Dr Jitendra Singh launched the CPGRAMS reforms for Departments of Financial Services and Telecommunications (DoT). He also launched the ‘Online Hackathon on Data-Driven Innovation for Citizen Grievance Redressal’.
  • The Minister also inaugurated an exhibition on CPGRAMS. Dr Jitendra Singh emphasized that Government under the leadership of Prime Minister Narendra Modi has adopted the mantra of ‘Maximum Governance, Minimum Government’, since the very beginning.
  • The Minister added that the Government has taken many ‘out of box’ decisions, which were to benefit the last man in the queue. The Minister also mentioned about many initiatives that have been taken by the DARPG during the last five years.
  • The format of PM Excellence Awards has been changed substantially, which has encouraged almost all district collectors to participate in it. The practice of posting young IAS officers as Assistant Secretaries in the Central Ministries and Departments for the initial 3 months of their service has been started by the Government.
  • Other initiatives such as Shillong Declaration and regional conferences on good governance conducted by the department in various parts of the country.
  • The number of grievances lodged with the Government have increased 8 fold, from about 2 lakh in the beginning of the Government to about 16 lakh at present, which depicts the pro- activeness, sincerity and timely response of the Department.
  • During the event, two Technical sessions were also held. The first Technical session was on CPGRAMS Reforms by Posts, Financial Services, Telecom, Railways and Health & Family Welfare. The second Technical session was on Public Grievances Redressal System in the States vis-a-vis CPGRAMS and presentations were given by Jammu & Kashmir, Madhya Pradesh, Uttar Pradesh and Bihar


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