Question: Consider the following statement regarding Consumer Protection Bill, 2019:
(1) The main objective of the Consumer Protection Bill is to ease the process of addressing the grievances of consumers
(2) The CCPA would make interventions to prevent consumer detriment arising from unfair trade practices
Of the above, correct statement/s is/are:
(a) Only (1)
(b) Only (2)
(c) Both (1) and (2)
(d) All the above
Answer: (c)
Related facts:
(1) The main objective of the Consumer Protection Bill is to ease the process of addressing the grievances of consumers
(2) The CCPA would make interventions to prevent consumer detriment arising from unfair trade practices
Of the above, correct statement/s is/are:
(a) Only (1)
(b) Only (2)
(c) Both (1) and (2)
(d) All the above
Answer: (c)
Related facts:
- The Consumer Protection Bill, 2019 which seeks to protect and enforce consumer rights was passed through a voice vote by the Lok Sabha on Tuesday, 30th July, 2019.
- The Consumer Protection Bill 2019 seeks to replace the Consumer Protection Act, 1986.
- The main objective of the Consumer Protection Bill is to ease the process of addressing the grievances of consumers.
- The Consumer Protection Bill seeks to establish the Central Consumer Protection Authority (CCPA).
- The CCPA would make interventions to prevent consumer detriment arising from unfair trade practices
- The Bill also aims to simplify dispute resolution process.
- It has provision for Mediation and e-filing of cases. Consumers will be able to file cases in the nearest commission under the jurisdiction of which they reside
- There will also be an exclusive law dealing with Product Liability.
- A manufacturer or product service provider or product seller will now be responsible to compensate for injury or damage caused by defective product or deficiency in services.
Key Points:
- Consumer rights have been defined in the Bill, including the right to:
- be protected against marketing of goods and services which are hazardous to life and property;
- be informed of the quality, quantity, potency, purity, standard and price of goods or services;
- be assured of access to a variety of goods or services at competitive prices; and
- seek redressal against unfair or restrictive trade practices
- Bill indirectly allows appointment of non-judicial members to the district/state and national commissions.
- Conflict of interest could arise when government nominees hear cases involving a government entity.
Links:
https://pib.gov.in/newsite/PrintRelease.aspx?relid=192499