Question: In view of grievance redressal of all sorts of problems regarding railway passengers, which service has been recently introduced by Indian Railways?
(a)Train Captain
(b)Train Superviser
(c)Yatri Sahayak
(d)Train Sarthi
Answer : (a)
Related Facts:
- In view of facilitating all services in train regarding Train Captain Concept, Ministry of Railways issued instructions on 9 August 2018.
- On board Train captain will coordinate entire team for all sort of guidance, assistance and grievance redressal related to passengers. It is a single window facility.
- In trains like Rajdhani/Duranto/Shatabdi Train Superintendents (TS) will be made Train captain and will be responsible for all passenger related services.
- In all other trains where TS is not present, Zonal Railways have to nominate their most senior ticket checking staff as Train Captain.
- Passengers are facilitated with Railway Helpline No. 138 so that they can concern with associated official regarding their problems.
References:
http://pib.nic.in/newsite/PrintRelease.aspx?relid=181675
http://www.newindianexpress.com/states/tamil-nadu/2017/jan/09/guidance-or-assistance-train-captain-is-at-your-service-1557677.html