National Contact Centre

National Contact Centre

Question: National Contact Centre has been recently launched by …
(a) Election Commission of India
(b) The Supreme Court of India
(c) Ministry of Law and Justice
(d) None of the above.
Ans:(a)

  • On May 11, 2017, the Election Commission of India launched National Contact Centre with a toll-free No. 1800111950.
  • National Contact Centre provides telephonic service to citizen on issues related to election. Citizen from any part of the country can call on the toll-free in English or Hindi with any query or complaint at any time of the day.
  • Callers can also enquire on subjects such as elections, voting dates, EPIC, electoral roll, online registration etc.
  • One can lodge a complaint also by simply dialing in to the toll free no.
  • Executives of the centre can make outbound calls for educating the electors and spreading voter awareness.
  • The National Contact Centre is operated on a National Grievance Redressal System Software. This software is a single window platform to manage complaints and feedback received through calls, emails, sms and website access in an integrated and time-bound manner.
  • Each state and UT will also soon setup dedicated State Contact Centre (SCC) and District Contact Centre (DCC) to ensure seamless flow of information across the contact centers for handling issues/ query from citizens.

Reference:
http://pib.nic.in/newsite/PrintRelease.aspx?relid=161722
http://www.uniindia.com/ec-launches-national-contact-centre/india/news/868106.html